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Terms of Service

Version: 2026-09-02
Published: 2026-09-02
Effective date: 2026-10-03
Last updated: 2026-09-02
Previous version: 2026-09-01 (in effect until 2026-10-03)

What changed in this version: we made the money, closure, ownership, and dispute terms more precise. A platform fee change now gets 30 days' emailed notice. You can cash out a purchased balance under $5. What Tilda makes for you is yours the moment it's made, and stays yours. If we close your account for any reason other than your material violation of these terms, we refund the credits you bought. There's a stated 7-day window to fix a problem before we terminate. If these terms and our Privacy Policy ever say different things about your data, the one that protects you more applies. Automatic top-up is off unless you turn it on, and nothing is ever charged automatically. Section 15 now says how we send you notices.

Treated as: a material change under Section 14. It touches pricing mechanics, your rights, and dispute terms, so we email every account and these terms take effect 30 days after that email. Until then the previous version is the one in effect.

These terms are the deal between you and Hello Tilda, LLC, a Washington limited liability company ("Hello Tilda," "we," "us"). They cover your use of hellotilda.com and the products, features, and support we provide through it (the "Service"). By creating an account or using the Service, you're agreeing to them. If you don't agree, don't use the Service — we'd rather lose you than trick you.

We wrote these ourselves, in plain language, because we want you to actually read them. A few parts are unavoidably formal — the law cares about specific words in specific places — but we kept those short and explained them.

1. What Hello Tilda is

Hello Tilda is a personal assistant for people who run a small business. Tilda helps you think things through, keeps your plan in one place, and drafts the work you'd otherwise do yourself.

Here's the technically honest part, stated once and plainly: Tilda's responses are generated by artificial intelligence. We use a third-party AI provider (currently Anthropic's Claude) to generate them. If we switch or add a provider that receives your conversations, we'll update our Privacy Policy and email you before the change takes effect. There is no human reviewing responses before you see them. Everywhere else in the product we talk about Tilda like a person, because that's how she works best — but you should know what's under the hood, and this is the document where we tell you.

Tilda is not a professional advisor. She is not a lawyer, an accountant, a tax advisor, a financial advisor, a doctor, or any other licensed professional, and nothing she produces is legal, tax, financial, medical, or other professional advice. No attorney-client, fiduciary, advisory, or other professional relationship is created by using the Service. For decisions that need a licensed professional, hire one.

2. Your account

You need to be an adult running a business. By creating an account, you represent and warrant that you are at least 18 years old and using the Service for business or professional purposes. We don't knowingly collect information from anyone under 18; if we find out we have, we'll delete it.

Sign-in is by email. You can use a password or an emailed sign-in link. Keep your sign-in method to yourself. You're responsible for activity under your account until you tell us someone else got in. If you think someone else got in, tell us at support@hellotilda.com right away; after that we'll help you lock the account down and you won't be on the hook for what they do next. Purchases made by someone you didn't authorize are refundable under Section 3.

Be honest with us. Give us a real email address you actually check. It's how we reach you about your account, your money, and changes to these terms.

3. Credits and payment

Hello Tilda runs on prepaid credits, not a subscription.

What credits are. A credit purchase is a prepayment for Hello Tilda services, and four things follow from that. Credits are redeemable only for Hello Tilda services — never for goods or services of any other party. Credits have no cash value and are not legal tender; they can't be redeemed for cash except where the law requires it or where these terms say we'll cash them out. Credits are non-transferable and bound to your account — only the account that bought them can use them. And credits are prepaid services. You can turn them back into money in two cases: where Washington law or another law that applies to you gives you a right to cash them out, and where the balance you bought and haven't spent is under $5, which we'll cash out to your original payment method when you ask.

Buying credits. You top up your account through our payment processor, Stripe. Credits are sold at 1 credit = $0.001, and the top-up amounts available to you are shown in the app before you pay. We can change credit pricing and the top-up amounts we offer. A change to the price of credits applies only to purchases after it takes effect, and never to credits already in your account.

Using credits. Credits are debited as you use the Service — bigger jobs cost more credits. The credits a job costs cover the AI provider's cost of doing it plus our platform fee for running the Service. The fee is shown to you in the app as its own line — you see what it is before you buy, and it is never folded into another number. We don't sell your data or run ads, so you pay for what you use, and that fee is what keeps Hello Tilda running. We can change the platform fee, and a change to it is a material change under Section 14: we'll email you at least 30 days before it takes effect, it applies only to usage after that date, and it never applies to credits you have already spent. If a fee increase makes you want to leave, Section 14's refund applies. Every grant and every debit is recorded in a ledger you can see in your account. Every job costs at least one credit, and we round each charge up to the next whole credit. If your balance runs out, the parts of the Service that spend credits pause until you top up. We check your balance before a job starts, so we won't start one you can't cover, and a job that has already started is never cut off part way through. Your balance never goes below zero: if a job that already started ends up costing more than you had left, we absorb the difference and you don't owe it on your next top-up. Credits are a way to pay for the Service; they are not money, they don't earn interest, and you can't transfer or sell them.

Automatic top-up. Automatic top-up is off for every account unless you turn it on yourself, and we will never turn it on for you. If you do turn it on, we line up a top-up in the amount you chose when your balance runs low, and you complete that purchase in checkout yourself. Nothing is ever charged automatically. You can turn automatic top-up off any time in your account settings.

Credits are the only thing you pay for. There is no separate hosting fee, setup fee, or monthly fee to run what we build for you. If that ever changes, we'll give you the notice Section 14 requires for a material change, and the change will apply going forward — never to something you've already bought.

Credits don't expire, and we never close an account for inactivity. Your credits stay good until you close the account yourself or Section 12 applies.

If you close your account, unused credits are gone. We don't refund a leftover balance when an account closes or when you ask us to erase your data (see Section 12), except where Washington law or another law that applies to you gives you a right to cash them out. If the balance you bought and haven't spent is under $5, write to support@hellotilda.com and we'll pay it out to your original payment method. Ask us before you close your account: closing zeroes your balance, and once we've erased your data under Section 6 there is nothing left to pay out against. Credits we granted you at no charge are never paid out. Buy what you expect to use; there's no minimum and no rush.

Refunds. Credit purchases are final and non-refundable except in these cases: (a) charges you didn't authorize; (b) anywhere the law requires a refund; (c) when we decide a refund is simply the right thing to do, so if something went wrong on our end, write to support@hellotilda.com and make your case, because we're small enough to actually read it; and (d) the cases in Sections 12 and 14 where we close your account for any reason other than your material violation of these terms, shut the Service down, or make a material change that makes you leave. That list is the whole list of refunds, across this whole document. The under-$5 cash-out above is not a refund and is not on that list: it is us paying back a purchased balance too small to use, and you can ask for it whether or not a refund case applies. When we refund credits we refund what you actually paid for them. If part of a purchase is already spent, we refund the unused part and remove those credits from your balance. Refunds go back to your original payment method.

Taxes. Prices don't include taxes. If we're required to collect sales tax, use tax, or a similar transaction tax, it'll be added at checkout and shown before you pay.

4. What Tilda makes for you

You own it. The plans, drafts, notes, and other outputs Tilda produces for you are yours. To the extent we hold any right or interest in an output, we assign it to you the moment it's generated. That assignment doesn't come back to us if you later break these terms: breaking them can get your account suspended or closed under Section 12, but it doesn't take back what you already own. We claim no ownership of your outputs or of anything you put into the Service. You give us only the permission we need to operate the Service for you: to store your content, send it to the providers who help us run the Service (the AI provider that generates Tilda's replies, the provider that delivers texts, and the provider that turns her replies into speech), keep backups, let our support staff look at it when you ask us for help or when we investigate abuse, and show it back to you. Nothing more. We don't use your conversations to train AI models.

One honest caveat about ownership: AI can produce similar or identical outputs for different people asking similar things. You own what Tilda made for you, but we can't promise nobody else will ever receive something that looks like it. Don't rely on Service outputs as something you can exclusively own the way you'd own a logo a designer made only for you.

Tilda can be wrong. AI-generated content can be inaccurate, incomplete, outdated, or confidently stated and still wrong. Responses to the same question can differ from one session to the next, and a previous response is not a promise from us. Check anything that matters before you act on it — especially numbers, dates, names, legal or tax questions, and anything you're about to send to a customer, a vendor, or a government office.

You're responsible for how you use it. You make the decisions in your business; Tilda drafts and suggests. Before you rely on anything Tilda produces — especially in regulated areas like law, tax, finance, or health — verify it independently, with a licensed professional where one is called for.

5. Acceptable use

Use the Service to run your business, not to harm people. Don't:

  • break the law, or use the Service to help someone else break it;
  • infringe others' rights — intellectual property, privacy, publicity;
  • generate or spread content meant to deceive people (fraud, phishing, impersonation, fake reviews);
  • harass, threaten, or abuse anyone, or generate content that sexualizes minors (zero tolerance: instant termination and a report to the authorities, as the law requires);
  • probe, overload, or interfere with the Service, try to get around usage metering or rate limits, or access other people's accounts or data;
  • scrape the Service, resell it, or use it to build a competing product;
  • pass off Tilda's output as advice from a licensed professional when no licensed professional has actually reviewed it and taken responsibility for it.

If something you want to do feels like it's near a line, ask us first: support@hellotilda.com. We can suspend or terminate accounts that violate this section, on the terms and with the notice Section 12 sets out.

6. Your data

Your data is yours. The full detail lives in our Privacy Policy. If these terms and our Privacy Policy ever say different things about your data, the one that protects you more applies. You should never have to work out which document wins. The short version, because it's the most important part of the deal:

  • We don't sell your data, rent it, or mine it to advertise at you.
  • You can export your data anytime from your account settings.
  • You can delete your account anytime, and when you do we erase your personal data within 72 hours. What survives erasure: anonymized transaction records (the credit ledger) that we keep because financial books have to stay intact — they no longer point at you.
  • We share data with third parties only when strictly necessary to run the Service for you (for example, Stripe processes your payment; our AI provider processes your conversation to generate Tilda's response), never for their own marketing.

7. Availability

We work to keep the Service available and we take downtime seriously, but we do not currently offer a service-level agreement, and we don't promise the Service will be uninterrupted or error-free. When we introduce paid service-level commitments, they'll be in writing, in these terms or a linked addendum, not implied. If the Service breaks for you, tell us at support@hellotilda.com and we'll tell you what happened.

8. Disclaimers

Here's the formal part. The capital letters are a legal convention that makes these sections count as "conspicuous" — we're not shouting at you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE. AI-GENERATED CONTENT MAY BE WRONG EVEN WHEN IT APPEARS AUTHORITATIVE, AND YOU AGREE TO INDEPENDENTLY VERIFY IT BEFORE RELYING ON IT.

Some places don't allow certain warranty disclaimers, so parts of this may not apply to you.

9. Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST GOODWILL — ARISING FROM OR RELATED TO THE SERVICE OR AI-GENERATED CONTENT, EVEN IF WE'VE BEEN TOLD SUCH DAMAGES WERE POSSIBLE; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100).

This limit doesn't apply to losses caused by our gross negligence or willful misconduct, or anywhere the law says it can't apply. Losses that come from relying on AI-generated content in your business decisions are consequential damages under clause (A), except where caused by our gross negligence or willful misconduct.

In plain words: whatever goes wrong, the most you can recover from us is the amount you paid us in the twelve months before it happened, or $100, whichever is more. The exceptions are our gross negligence, our willful misconduct, and anything the law says we can't cap. That's what keeps a service like this affordable to run.

10. If someone sues us because of what you did

You agree to defend and indemnify Hello Tilda and its members, employees, and agents against third-party claims (including reasonable attorneys' fees) arising from: your violation of these terms or the law, your violation of someone else's rights, content you submit, or business decisions you made in reliance on AI-generated content. This doesn't apply to claims caused by our own gross negligence or willful misconduct. We'll tell you promptly about any claim we're asking you to cover. We may take over its defense; if we do, we'll keep you informed, act reasonably, and won't settle it in a way that admits fault on your behalf without your consent. You won't settle it without ours.

11. Content you submit

You promise you have the rights to whatever you put into the Service, and that submitting it doesn't violate anyone else's rights or any law. Don't paste in things you're not allowed to share — other people's confidential information, content under NDA, and so on. If you share privileged material (like attorney communications) with the Service, that may affect its privileged status — talk to your lawyer about what's safe to share with any third-party service.

12. Leaving, and being asked to leave

You can leave anytime. Close your account in settings. Export your data first if you want it, because after erasure it's gone. Remaining credits are forfeited when the account closes and are not refunded, except in the refund cases Section 3 lists, and except for the sub-$5 cash-out of a purchased balance that Section 3 gives you.

We can suspend or terminate your account if you materially violate these terms, if the law requires it, or if your use creates a security, legal, or financial risk to us or to other users. Unless it's an emergency (illegal content, security threat, zero-tolerance violations), we'll email you what the problem is and give you at least 7 days to fix it before we terminate. If we close your account for any reason other than your material violation of these terms, we'll refund the dollar value of the unused credits you purchased. Credits we granted you at no charge have no cash value and are not refunded. When we close your account, we keep the balance only when you broke these terms. That's the fair version of "credits are non-refundable": it protects us from abuse, not you from us.

Winding down. If we ever shut the Service down entirely, we'll give you at least 30 days' notice, a way to export your data, and a refund of the dollar value of the unused credits you purchased.

These sections survive termination: Section 3 (credits and payment), Section 4 (what Tilda makes for you), Section 6 (your data), Section 8 (disclaimers), Section 9 (limits on our liability), Section 10 (indemnification), Section 11 (content you submit), and Section 13 (governing law and disputes), along with any other section that by its nature should.

13. Governing law and disputes

Washington law governs these terms, without regard to conflict-of-laws rules.

Talk to us first. Before filing anything, email support@hellotilda.com with "Dispute" in the subject and give us 60 days to work it out with you informally. Most problems are misunderstandings or bugs, and we fix those fast. Any deadline for bringing a claim is paused while that 60-day period runs, so talking to us first can never cost you your claim. This step doesn't stop either of us from asking a court for urgent relief to stop ongoing harm.

Then the courts. Disputes we can't resolve informally go only to the state or federal courts located in Pierce County, Washington. That venue is exclusive, and both sides consent to jurisdiction there. Either side may instead use the small claims court in Pierce County, Washington if the claim qualifies. Nothing here stops you from complaining to a government agency (FTC, state attorney general, etc.).

14. Changes to these terms

We'll change these terms as the product grows. When we do:

  • Material changes (pricing mechanics, your rights, dispute terms): we'll email you at least 30 days before they take effect, and the new terms apply only after that notice period.
  • Non-material changes (clarifications, typos, new feature descriptions): we'll update the page and the "last updated" date.

If you keep using the Service after a change takes effect, that's acceptance. If you don't agree with a change, close your account before the effective date. If a material change makes you leave, you have a right to a refund of the dollar value of the unused credits you purchased, at the price you paid for them. You don't have to ask us to exercise it and we don't get to decide whether to grant it: close your account before the change takes effect and email support@hellotilda.com, and we'll refund you. If we ask you to tick a box to accept a new version before its effective date, that tick records which version you saw and when you saw it. It is not a waiver of the notice period, and it does not make the new terms apply to you any earlier. From this version on, every version of these terms carries, at the top of the page, a one-line note of what changed and whether we treated it as material.

15. The boring-but-necessary bits

  • Entire agreement. These terms, the Privacy Policy, and the Messaging Terms are the whole deal between us about the Service.
  • Severability. If a court finds part of these terms unenforceable, the rest stands.
  • No waiver. If we don't enforce something once, we haven't given up the right to enforce it later.
  • Assignment. You can't transfer your account or these terms to someone else without our consent. We can assign these terms in a merger, acquisition, or sale of assets — your rights under them come along unchanged.
  • Export control. Don't use the Service in violation of U.S. export laws or from embargoed countries.
  • Notices. We send notices to the email address on your account, and a notice counts as given on the day we send it, so keep that address current and tell us if it changes. You can send us a notice at support@hellotilda.com, or by mail to Hello Tilda, LLC at the address on file for it with the Washington Secretary of State. You agree that we can send you receipts, notices, and these terms electronically.
  • SMS terms. If you use text-message features, the Messaging Terms also apply.

16. Contact

Questions, disputes, refund requests, or anything else: support@hellotilda.com. A human-run company reads that inbox.